Refund Policy

This Refund Policy applies to paid programming consulting engagements with Logic Harbor Consulting Co., Ltd. (บริษัท Logic Harbor Consulting จำกัด). Website inquiries are free; fees apply only after a written scope and payment terms are agreed.

Contact for refund requests

Logic Harbor Consulting Co., Ltd.
83/6, Ladprao Road, Chatuchak, 10900 Bangkok, Thailand
Email: info@logic-harbor.digital
Phone: +66-2-000-1203
Tax ID (TIN): 0105811546897

Eligibility

Refunds are considered when:

• We cancel an engagement before delivery and you prepaid unused phases.
• Mutual written agreement terminates a phase early and prepaid fees cover undelivered work.
• Required deliverables defined in the statement of work were not provided and cannot be cured within a reasonable remedy period.

Refunds are generally not available for:

• Hours already delivered, accepted milestones, or on-site days completed.
• Delays caused by missing access, environments, or approvals from your team.
• Change requests outside agreed scope (billed separately).
• Deposits once work has started, except where Thai consumer law requires otherwise.

Timeframes

Submit refund requests within 14 days of the invoice date for prepaid phases not yet started. For disputes on delivered work, notify us within 7 business days of delivery with specific deficiencies referenced to the statement of work.

Standard 14/7-day windows are proposed market practice — pending business confirmation.

Process

Email info@logic-harbor.digital with invoice number, engagement reference, and reason. We acknowledge within 3 business days and respond with a decision or information request within 10 business days.

Method and timing

Approved refunds are returned to the original payment method where possible within 14 business days of approval. Bank fees charged by intermediaries may be deducted where permitted by law.

Cancellations and rescheduling

You may reschedule workshops with at least 5 business days notice without penalty. Cancellations with less notice may forfeit up to 50% of scheduled day rates to cover reserved capacity.

No-shows

If your team is unavailable for a confirmed remote session without notice, that session may be billed in full.

Exceptions

Force majeure events may adjust schedules without penalty; prepaid unused portions remain refundable as above.